FFI Knowledge Base
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About FFI

About FFI

  • What is Friendship Force? – Video resources
  • What is our mission?
  • What is our vision?
  • What is our current tagline?
  • An Introduction to Membership
  • What is the Friendship Force Code of Conduct?
  • What is the Friendship Force Ambassador pledge?
  • How to become a Friendship Force Member
  • Is there a Friendship Force club near me?
  • Can I become an FF member without a local FF Club?
  • What is a Journey? What costs are involved?
  • Where can I find a list of all Journeys?
  • Who do I contact at FFI?
  • Where are FFI staff members based?
  • Who founded FFI?
  • Milestones in our 45-year history
  • Where can I find previous Annual Reports?
  • Why doesn’t Friendship Force advertise in magazines like AARP or other national/international publications?
Clubs

Clubs

Club Documents
  • What is the Club Charter renewal process?
  • 2023 Charter Renewal Form
  • What are Club Bylaws?
  • Does My Club Need Club Bylaws?
  • Do you have a set of sample Club Bylaws?
  • Do you need assistance with technical matters?
  • Leadership self evaluation and checklist for 2023 charter renewal process
  • Are FF clubs covered by FFI’s Liability Insurance for club events?
Club Life
  • What types of activities do clubs do in addition to journeys?
  • What if a local club member has paid membership dues to FFI individually?
Member Recruitment
  • Does FFI offer any resources for recruitment of new members?
  • Member recruitment – Workshop recordings
  • 100 Recruitment Ideas
  • Is there a video clubs can use for PR?
  • FF Taupo’s Membership Recruitment Program
  • How do you orient new members?
Social Media
  • How do I share content from the Friendship Force Facebook page to my club’s Facebook page?
  • How can I share my club’s pictures on Friendship Force International’s Facebook or Instagram?
  • How can WhatsApp help us with Friendship Force events/activities?
  • How do I create a WhatsApp group for my club?
Useful Resources
  • Current Policies and Guidelines for Clubs and Programs
  • Who is our Regional Support Manager (RSM)?
  • Can I get a copy of FFI’s non-profit status verification?
  • Where can I find FFI logos for download?
  • How can I get a copy of my club’s logo?
  • What are the Brand Guidelines for FFI’s Refreshed Logo?
  • Where can I find a club needs assessment?
  • Are there tools for assessing the health of my club?
  • Is there a guide to help clubs to develop a strategic plan?
  • What is the FFI Friendraiser?
  • Where can I find the Friendraiser video recordings?
  • How can I order a Friendship Force name badge?
  • When was the 2024 Outbound Journey Request form sent to clubs and when was it due?
  • When was the 2024 Inbound Journey Request form sent to clubs and when was it due?
  • Is there a map that shows all active FF clubs?
  • Can our club use FFI’s Zoom account to meet virtually?
  • How do we invite FFI staff to speak at our next club meeting?
Insurance

Insurance

  • Which insurance policies are offered by FFI?
  • Are FF clubs covered by FFI’s Liability Insurance for club events?
  • Is Insurance a Requirement for Travel on a Friendship Force Journey?
  • What are “covered reasons” on an insurance policy?
  • Are pre-existing medical conditions covered with the FF Travel Protection Plan?
  • When is the best time to get trip insurance?
  • Does trip insurance cover me if I get COVID-19 before or during the trip?
  • Can I get travel insurance for non-FF related travel?
  • Where can I find my insurance policy documents for travel insurance purchased through FFI?
  • How do I file a claim with my insurance company?
Journeys

Journeys

Club-to-Club Journeys
  • What is a Club-to-Club Journey?
  • Where can I find a list of all Journeys?
  • What is an Ambassador Coordinator?
  • Communicating between Ambassador and Host Coordinators – what to keep in mind
  • Helpful Hints for Host Coordinators
  • Where can I find the Journey Coordinator Checklists for planning a Journey?
  • Where can I find the Health and Mobility checklist?
  • Where can I find an Ambassador Application and Agreement Form?
  • How does the Google form Ambassador Application work?
  • Is there a Home Host Application and Agreement form available for download?
  • Where can I find the Ambassador and Host Matching form?
  • What is the host club program fee or host fee?
  • Is there a recommended host fee?
  • What is the Fill-the-Seat policy?
  • Why is it important to fill a journey?
  • How can I advertise my journey with empty seats to fill it with ambassadors from other clubs?
  • What’s the Ambassador Coordinator discount?
  • What’s the Ambassador Coordinator’s earned seat?
  • What are the recruitment deadlines and forms?
  • Is there an Ambassador Selection Guide or any type of guidance about selecting ambassadors for a Journey?
  • Are there hosting guidelines?
  • Is there a budget template I can use for planning an inbound Journey?
  • What is a Journey committee?
  • Is FFI able to assist with travel/entry visa applications?
  • Which staff member is responsible for our Journey?
  • Is there an evaluation form for sending feedback after I’ve hosted or traveled?
  • Is there an incident report form to complete if something happens during a Journey?
  • Can I get an FFI fee refund any time?
  • How can I get an FFI fee refund if an ambassador needs to cancel a journey?
  • What if FFI cancels a Journey?
  • What if we need to cancel our club’s Journey?
  • Can club members join a journey if they are not signed up on myFF?
  • Can non-members join a Journey?
  • How does the matching process work?
Concierge Services
  • What is the FFI Concierge Service?
  • Why does FFI offer a Concierge Service?
  • Who do I contact for the FFI Concierge Service?
  • How can my club benefit from using the FFI Concierge Service?
  • How long before our journey do we need to contact FFI for Concierge Services?
  • Can FFI assist my club with flight bookings for our journey?
Individual Journeys
  • Are there member-to-member journeys for individuals rather than groups?
  • Individual Journey Guidelines
  • Do I have to belong to a local club in order to participate in Journeys?
  • Is FFI able to assist with travel/entry visa applications?
Journey Matching
  • Journey Matching – FAQs
  • What does the journey planning process look like at FFI?
  • How does the matching process work?
  • How do we request an outbound journey?
  • How do we request an inbound journey?
  • Why was my club not assigned an outbound Journey?
  • Why was my club not assigned an inbound Journey to host?
  • My club arranged a reciprocal Journey but we were given one or two different host clubs than the original, did you mix up our request?
  • We were joined with another club for our outbound journey, why was that?
  • We only received one hosting assignment but we requested two, can you assign us another host club?
  • What are our other options for 2024?
  • Where can I find the Journey matching forms for 2024?
  • Where is the 2024 Journey Hosting and Request Analysis?
Open World
  • What is the Open World Program?
  • Can any club host an Open World Program?
  • What to consider when hosting an Open World Journey
  • Where do we send our COIL Open World proposal form?
  • Are we guaranteed to host an Open World Program if we apply for it?
  • How long in advance do we need to apply to be selected to host an Open World Program?
  • How many Open World Programs does FFI typically host per year?
Special Journeys
  • What is a Special Journey?
  • Where can I find Special Journeys on offer?
  • How do I apply for a Special Journey?
  • Are there guidelines for leading an Outbound Special Journey?
  • Why are Special Journeys such an inspirational experience?
Language Training

Language Training

  • Why does FFI offer language lessons?
  • What does English Language Training at FFI look like?
  • Which languages can I learn at FFI?
  • When can I start language lessons?
  • How much is a language course at FFI?
  • How do I sign up for FFI’s English classes?
Members

Members

Member Opportunities
  • How to become a Friendship Force Member
  • Can I become an FF member without a local FF Club?
  • What is my status as a member without a local club?
  • Where can I find Journeys that still have empty seats?
  • Why should I sign up to receive WhatsApp messages from FFI?
  • What is the FFI Pen Pal Program?
  • Can I still get matched with a Pen Pal?
Good to know
  • How can I order a Friendship Force name badge?
  • Where can I find the FFI Handbook?
  • Why can’t I find member resources on the new website?
  • Do I have to belong to a local club in order to participate in Journeys?
  • What is my Member ID number for?
  • Where can I find my member ID?
  • Why was my account suspended?
  • What if a local club member has paid membership dues to FFI individually?
  • Is FFI able to assist with travel/entry visa applications?
  • How can I sign up for the Friendship Force Newsletter?
  • Where can I find newsletters and other emailed communications?
  • Do you need assistance with technical matters?
  • What if we need to cancel our club’s Journey?
  • Can I get an FFI fee refund any time?
  • Is there a Journey discount for youth ambassadors?
  • Can I order FFI Merchandise?
Social Media
  • How can I follow Friendship Force on Facebook?
  • How can I follow Friendship Force on Instagram?
  • What’s WhatsApp?
  • WhatsApp: important features
  • How to create a WhatsApp account
  • How do I receive WhatsApp messages from FFI in Spanish?
  • How do I receive WhatsApp messages from FFI in Portuguese?
  • How to download WhatsApp to your smartphone
  • Do I have to pay to download and use WhatsApp?
  • Does WhatsApp require an internet connection?
myFF

myFF

Account Creation
  • What is myFF?
  • Why do I need a myFF account?
  • How do I create my myFF account?
  • Why is my account application still pending?
  • Why was my account rejected?
  • Where can I find the myFF Terms and Conditions and Friendship Force Code of Conduct?
  • Why do I need a unique email address?
  • Do you need assistance with technical matters?
Club Administrator
  • What is a Club Admin?
  • How do I assign or change a Club Admin for the club?
  • How do I update my club’s leadership in myFF?
  • How do I create and edit our club’s profile page on myFF?
  • How do I approve or reject a member’s request to be affiliated with our club on myFF?
  • A club member requested approval on myFF. Why don’t I see this member in the membership list?
  • How do I create an event for our club’s calendar?
  • Can I add a member to our membership list on myFF?
  • How do I notify FFI of newly elected club officers?
  • How can I download my club’s membership list on myFF?
Clubs & Groups
  • Where can I find other clubs’ profiles?
  • Why is it so important to complete your club profile page on myFF?
  • Why don’t I see any information on a club’s profile page?
  • What if I am a member of more than one club?
  • Why was my account suspended?
  • How do I join an Interest Group?
Home Page
  • What is on the HOME page in myFF?
  • How can I suggest a topic or author a post for myFF?
Logging In
  • Do I need to log in every time I visit my.friendshipforce.org?
  • I’ve forgotten my password. What do I do?
My Profile
  • How do I edit my profile?
  • Who can see my contact information?
  • Where do I update my contact information?
  • How do I add or change my profile photo?
  • How do I print my Friendship Force International membership card?
  • How do I change my communication preferences?
User Experience
  • How can I view the site in my language?
  • Why isn’t my language available?
  • How do I change my password?
Payments

Payments

Journey Payments
  • How much are 2023 Journey fees?
  • When are Journey fees due?
  • How do I pay for my Journey?
  • How do I calculate how much is due to FFI for a Journey?
  • What’s an eCheck?
  • Where do I mail a check to Friendship Force?
  • How do we pay the host fee for our Journey?
Membership Dues
  • When are the FFI Membership Dues due?
  • What if a local club member has paid membership dues to FFI individually?
  • How do I pay my FFI Membership Dues?
Planned Giving
  • How do I make a donation to Friendship Force?
  • How do I become a monthly donor?
Virtual Experiences

Virtual Experiences

  • Which types of Virtual Experiences are there?
  • Where can I see a list of upcoming Virtual Experiences?
  • How do I register for a Virtual Experience?
  • Where can I find recordings of past Virtual Experiences?
  • Are all Virtual Experiences recorded?
  • Do I have to pay for Virtual Experiences?
  • What are the technical requirements for Virtual Experiences?
  • Best practices for attending a Virtual Experience
  • Does FFI offer Virtual Experiences in multiple languages?
  • I have an idea for a Virtual Experience. How do I proceed?
  • How are books chosen for the FFI Book Club?
  • How can I suggest books for future book club events?
  • Do I need to sign up for every FFI Book Club event?
  • How do I find the correct starting time for my time zone?
World Conference

World Conference

  • Where and when is the next Friendship Force world conference?
  • How do I register for the FFI world conference?
  • How much does it cost to attend the world conference?
  • Are there any excursions or pre- and post-conference tours on offer for the 2023 world conference?
  • Where is the agenda for the world conference?
  • Who are the 2023 world conference speakers?
  • Who can help with my conference accommodation questions?
  • How can I get matched with a conference roommate?
  • Do I have to stay at the main conference hotel?
  • Can FFI help with flight bookings for the World Conference?
  • How often do Friendship Force world conferences take place?
  • What are Croatia and Dubrovnik like?

communication

  • Communicating between Ambassador and Host Coordinators – what to keep in mind
  • Why does FFI offer language lessons?
  • What does English Language Training at FFI look like?
  • When can I start language lessons?
  • How much is a language course at FFI?
  • Which languages can I learn at FFI?
  • How do I sign up for FFI’s English classes?
  • How can I follow Friendship Force on Facebook?
  • How do I share content from the Friendship Force Facebook page to my club’s Facebook page?
  • How do I receive WhatsApp messages from FFI in Spanish?
  • How do I receive WhatsApp messages from FFI in Portuguese?
  • How do I change my communication preferences?
  • How can WhatsApp help us with Friendship Force events/activities?
  • How to create a WhatsApp account
  • What’s WhatsApp?
  • Do I have to pay to download and use WhatsApp?
  • How to download WhatsApp to your smartphone
  • Does WhatsApp require an internet connection?
  • WhatsApp: important features
  • Why should I sign up to receive WhatsApp messages from FFI?
  • How do I create a WhatsApp group for my club?
  • How do we invite FFI staff to speak at our next club meeting?
  • Why do I need a myFF account?

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