concierge | FFI Knowledge Base

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About FFI

What is Friendship Force? – Video resources
What is our mission?
What is our vision?
What is our current tagline?
An Introduction to Membership
What is the Friendship Force Code of Conduct?
What is the Friendship Force Ambassador pledge?
How to become a Friendship Force Member
Is there a Friendship Force club near me?
Can I become an FF member without a local FF Club?
What is a Journey? What costs are involved?
Where can I find a list of all Journeys?
Who do I contact at FFI?
Where are FFI staff members based?
Who founded FFI?
Milestones in our 45-year history
Where can I find previous Annual Reports?
Why doesn’t Friendship Force advertise in magazines like AARP or other national/international publications?

Clubs

Club Documents

What is the Club Charter renewal process?
2023 Charter Renewal Form
What are Club Bylaws?
Does My Club Need Club Bylaws?
Do you have a set of sample Club Bylaws?
Do you need assistance with technical matters?
Leadership self evaluation and checklist for 2023 charter renewal process
Are FF clubs covered by FFI’s Liability Insurance for club events?

Club Life

What types of activities do clubs do in addition to journeys?
What if a local club member has paid membership dues to FFI individually?

Member Recruitment

Does FFI offer any resources for recruitment of new members?
Member recruitment – Workshop recordings
100 Recruitment Ideas
Is there a video clubs can use for PR?
FF Taupo’s Membership Recruitment Program
How do you orient new members?

Social Media

How do I share content from the Friendship Force Facebook page to my club’s Facebook page?
How can I share my club’s pictures on Friendship Force International’s Facebook or Instagram?
How can WhatsApp help us with Friendship Force events/activities?
How do I create a WhatsApp group for my club?

Useful Resources

Current Policies and Guidelines for Clubs and Programs
Who is our Regional Support Manager (RSM)?
Can I get a copy of FFI’s non-profit status verification?
Where can I find FFI logos for download?
How can I get a copy of my club’s logo?
What are the Brand Guidelines for FFI’s Refreshed Logo?
Where can I find a club needs assessment?
Are there tools for assessing the health of my club?
Is there a guide to help clubs to develop a strategic plan?
What is the FFI Friendraiser?
Where can I find the Friendraiser video recordings?
How can I order a Friendship Force name badge?
When was the 2024 Outbound Journey Request form sent to clubs and when was it due?
When was the 2024 Inbound Journey Request form sent to clubs and when was it due?
Is there a map that shows all active FF clubs?
Can our club use FFI’s Zoom account to meet virtually?
How do we invite FFI staff to speak at our next club meeting?

Insurance

Which insurance policies are offered by FFI?
Are FF clubs covered by FFI’s Liability Insurance for club events?
Is Insurance a Requirement for Travel on a Friendship Force Journey?
What are “covered reasons” on an insurance policy?
Are pre-existing medical conditions covered with the FF Travel Protection Plan?
When is the best time to get trip insurance?
Does trip insurance cover me if I get COVID-19 before or during the trip?
Can I get travel insurance for non-FF related travel?
Where can I find my insurance policy documents for travel insurance purchased through FFI?
How do I file a claim with my insurance company?

Journeys

Club-to-Club Journeys

What is a Club-to-Club Journey?
Where can I find a list of all Journeys?
What is an Ambassador Coordinator?
Communicating between Ambassador and Host Coordinators – what to keep in mind
Helpful Hints for Host Coordinators
Where can I find the Journey Coordinator Checklists for planning a Journey?
Where can I find the Health and Mobility checklist?
Where can I find an Ambassador Application and Agreement Form?
How does the Google form Ambassador Application work?
Is there a Home Host Application and Agreement form available for download?
Where can I find the Ambassador and Host Matching form?
What is the host club program fee or host fee?
Is there a recommended host fee?
What is the Fill-the-Seat policy?
Why is it important to fill a journey?
How can I advertise my journey with empty seats to fill it with ambassadors from other clubs?
What’s the Ambassador Coordinator discount?
What’s the Ambassador Coordinator’s earned seat?
What are the recruitment deadlines and forms?
Is there an Ambassador Selection Guide or any type of guidance about selecting ambassadors for a Journey?
Are there hosting guidelines?
Is there a budget template I can use for planning an inbound Journey?
What is a Journey committee?
Is FFI able to assist with travel/entry visa applications?
Which staff member is responsible for our Journey?
Is there an evaluation form for sending feedback after I’ve hosted or traveled?
Is there an incident report form to complete if something happens during a Journey?
Can I get an FFI fee refund any time?
How can I get an FFI fee refund if an ambassador needs to cancel a journey?
What if FFI cancels a Journey?
What if we need to cancel our club’s Journey?
Can club members join a journey if they are not signed up on myFF?
Can non-members join a Journey?
How does the matching process work?

Concierge Services

What is the FFI Concierge Service?
Why does FFI offer a Concierge Service?
Who do I contact for the FFI Concierge Service?
How can my club benefit from using the FFI Concierge Service?
How long before our journey do we need to contact FFI for Concierge Services?
Can FFI assist my club with flight bookings for our journey?

Individual Journeys

Are there member-to-member journeys for individuals rather than groups?
Individual Journey Guidelines
Do I have to belong to a local club in order to participate in Journeys?
Is FFI able to assist with travel/entry visa applications?

Journey Matching

Journey Matching – FAQs
What does the journey planning process look like at FFI?
How does the matching process work?
How do we request an outbound journey?
How do we request an inbound journey?
Why was my club not assigned an outbound Journey?
Why was my club not assigned an inbound Journey to host?
My club arranged a reciprocal Journey but we were given one or two different host clubs than the original, did you mix up our request?
We were joined with another club for our outbound journey, why was that?
We only received one hosting assignment but we requested two, can you assign us another host club?
What are our other options for 2024?
Where can I find the Journey matching forms for 2024?
Where is the 2024 Journey Hosting and Request Analysis?

Open World

What is the Open World Program?
Can any club host an Open World Program?
What to consider when hosting an Open World Journey
Where do we send our COIL Open World proposal form?
Are we guaranteed to host an Open World Program if we apply for it?
How long in advance do we need to apply to be selected to host an Open World Program?
How many Open World Programs does FFI typically host per year?

Special Journeys

What is a Special Journey?
Where can I find Special Journeys on offer?
How do I apply for a Special Journey?
Are there guidelines for leading an Outbound Special Journey?
Why are Special Journeys such an inspirational experience?

Language Training

Why does FFI offer language lessons?
What does English Language Training at FFI look like?
Which languages can I learn at FFI?
When can I start language lessons?
How much is a language course at FFI?
How do I sign up for FFI’s English classes?

Members

Member Opportunities

How to become a Friendship Force Member
Can I become an FF member without a local FF Club?
What is my status as a member without a local club?
Where can I find Journeys that still have empty seats?
Why should I sign up to receive WhatsApp messages from FFI?
What is the FFI Pen Pal Program?
Can I still get matched with a Pen Pal?

Good to know

How can I order a Friendship Force name badge?
Where can I find the FFI Handbook?
Why can’t I find member resources on the new website?
Do I have to belong to a local club in order to participate in Journeys?
What is my Member ID number for?
Where can I find my member ID?
Why was my account suspended?
What if a local club member has paid membership dues to FFI individually?
Is FFI able to assist with travel/entry visa applications?
How can I sign up for the Friendship Force Newsletter?
Where can I find newsletters and other emailed communications?
Do you need assistance with technical matters?
What if we need to cancel our club’s Journey?
Can I get an FFI fee refund any time?
Is there a Journey discount for youth ambassadors?
Can I order FFI Merchandise?

Social Media

How can I follow Friendship Force on Facebook?
How can I follow Friendship Force on Instagram?
What’s WhatsApp?
WhatsApp: important features
How to create a WhatsApp account
How do I receive WhatsApp messages from FFI in Spanish?
How do I receive WhatsApp messages from FFI in Portuguese?
How to download WhatsApp to your smartphone
Do I have to pay to download and use WhatsApp?
Does WhatsApp require an internet connection?

myFF

Account Creation

What is myFF?
Why do I need a myFF account?
How do I create my myFF account?
Why is my account application still pending?
Why was my account rejected?
Where can I find the myFF Terms and Conditions and Friendship Force Code of Conduct?
Why do I need a unique email address?
Do you need assistance with technical matters?

Club Administrator

What is a Club Admin?
How do I assign or change a Club Admin for the club?
How do I update my club’s leadership in myFF?
How do I create and edit our club’s profile page on myFF?
How do I approve or reject a member’s request to be affiliated with our club on myFF?
A club member requested approval on myFF. Why don’t I see this member in the membership list?
How do I create an event for our club’s calendar?
Can I add a member to our membership list on myFF?
How do I notify FFI of newly elected club officers?
How can I download my club’s membership list on myFF?

Clubs & Groups

Where can I find other clubs’ profiles?
Why is it so important to complete your club profile page on myFF?
Why don’t I see any information on a club’s profile page?
What if I am a member of more than one club?
Why was my account suspended?
How do I join an Interest Group?

Home Page

What is on the HOME page in myFF?
How can I suggest a topic or author a post for myFF?

Logging In

Do I need to log in every time I visit my.friendshipforce.org?
I’ve forgotten my password. What do I do?

My Profile

How do I edit my profile?
Who can see my contact information?
Where do I update my contact information?
How do I add or change my profile photo?
How do I print my Friendship Force International membership card?
How do I change my communication preferences?

User Experience

How can I view the site in my language?
Why isn’t my language available?
How do I change my password?

Payments

Journey Payments

How much are 2023 Journey fees?
When are Journey fees due?
How do I pay for my Journey?
How do I calculate how much is due to FFI for a Journey?
What’s an eCheck?
Where do I mail a check to Friendship Force?
How do we pay the host fee for our Journey?

Membership Dues

When are the FFI Membership Dues due?
What if a local club member has paid membership dues to FFI individually?
How do I pay my FFI Membership Dues?

Planned Giving

How do I make a donation to Friendship Force?
How do I become a monthly donor?

Virtual Experiences

Which types of Virtual Experiences are there?
Where can I see a list of upcoming Virtual Experiences?
How do I register for a Virtual Experience?
Where can I find recordings of past Virtual Experiences?
Are all Virtual Experiences recorded?
Do I have to pay for Virtual Experiences?
What are the technical requirements for Virtual Experiences?
Best practices for attending a Virtual Experience
Does FFI offer Virtual Experiences in multiple languages?
I have an idea for a Virtual Experience. How do I proceed?
How are books chosen for the FFI Book Club?
How can I suggest books for future book club events?
Do I need to sign up for every FFI Book Club event?
How do I find the correct starting time for my time zone?

World Conference

Where and when is the next Friendship Force world conference?
How do I register for the FFI world conference?
How much does it cost to attend the world conference?
Are there any excursions or pre- and post-conference tours on offer for the 2023 world conference?
Where is the agenda for the world conference?
Who are the 2023 world conference speakers?
Who can help with my conference accommodation questions?
How can I get matched with a conference roommate?
Do I have to stay at the main conference hotel?
Can FFI help with flight bookings for the World Conference?
How often do Friendship Force world conferences take place?
What are Croatia and Dubrovnik like?

concierge

Can FFI assist my club with flight bookings for our journey?
What is the FFI Concierge Service?
How long before our journey do we need to contact FFI for Concierge Services?
Who do I contact for the FFI Concierge Service?
How can my club benefit from using the FFI Concierge Service?

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