FFI Knowledge Base
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About FFI

  • What is Friendship Force? – Video resources
  • What is our mission?
  • What is our vision?
  • What is our current tagline?
  • An Introduction to Membership
  • What is the Friendship Force Code of Conduct?
  • What is the Friendship Force Ambassador pledge?
  • How to become a Friendship Force Member
  • What and when is World Friendship Day?
  • Is there a Friendship Force club near me?
  • Can I become an FF member without a local FF Club?
  • What is a Journey? What costs are involved?
  • Where can I find a list of all Journeys?
  • Who do I contact at FFI?
  • Where are FFI staff members based?
  • How much are FFI Membership Fees?
  • Who founded FFI?
  • Milestones in our 45-year history
  • Where can I find previous Annual Reports?
  • Why doesn’t Friendship Force advertise in magazines like AARP or other national/international publications?
  • Can FFI assist with flight bookings for our journey?
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Clubs

  • Club Documents
    • What is the Club Charter renewal process?
    • What are Club Bylaws?
    • Does My Club Need Club Bylaws?
    • Do you have a set of sample Club Bylaws?
    • Is there a tool that can be used to assess the health of my club?
    • Do you need assistance with technical matters?
    • Are FF clubs covered by FFI’s Liability Insurance for club events?
  • Club Life
    • What is a Wayne Smith Medal?
    • Do you have samples of clubs who use a Leadership Council Model instead of a typical club board model?
    • What types of activities do clubs do in addition to journeys?
    • What if a local club member has paid membership dues to FFI individually?
  • Member Recruitment
    • Does FFI offer any resources for recruitment of new members?
    • Member recruitment – Workshop recordings
    • 100 Recruitment Ideas
    • Is there a video clubs can use for PR?
    • FF Taupo’s Membership Recruitment Program
    • How do you orient new members?
  • Social Media
    • How do I share content from the Friendship Force Facebook page to my club’s Facebook page?
    • How can I share my club’s pictures on Friendship Force International’s Facebook or Instagram?
    • How can WhatsApp help us with Friendship Force events/activities?
    • How do I create a WhatsApp group for my club?
  • Useful Resources
    • Journey Documents and Forms
    • Do you have samples of clubs who use a Leadership Council Model instead of a typical club board model?
    • Where can I find training opportunities for club members or club leadership?
    • Where can I find the FFI Handbook?
    • Current Policies and Guidelines for Clubs and Programs
    • Building Your Club Website: Tips and Advice
    • Who is our Regional Support Manager (RSM)?
    • Can I get a copy of FFI’s non-profit status verification?
    • Where can I find FFI logos for download?
    • How can I get a copy of my club’s logo?
    • What are the Brand Guidelines for FFI’s Refreshed Logo?
    • Where can I find a club needs assessment?
    • Are there tools for assessing the health of my club?
    • Is there a guide to help clubs to develop a strategic plan?
    • How can I order a Friendship Force name badge?
    • Can I order business cards via FFI?
    • What is the FFI Friendraiser?
    • Where can I find the Friendraiser video recordings?
    • Is there a map that shows all active FF clubs?
    • Can our club use FFI’s Zoom account to meet virtually?
    • How do we invite FFI staff to speak at our next club meeting?
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Insurance

  • Which documents should I take with me if I purchased the Friendship Force Travel Protection Plan?
  • Which insurance policies are offered by FFI?
  • Are FF clubs covered by FFI’s Liability Insurance for club events?
  • Is Insurance a Requirement for Travel on a Friendship Force Journey?
  • What are “covered reasons” on an insurance policy?
  • Are pre-existing medical conditions covered with the FF Travel Protection Plan?
  • When is the best time to get trip insurance?
  • My trip cost has increased. How can I include additional costs in an existing policy?
  • Does trip insurance cover me if I get COVID-19 before or during the trip?
  • Can I get travel insurance for non-FF related travel?
  • Where can I find my insurance policy documents for travel insurance purchased through FFI?
  • How do I file a claim with my insurance company?
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Journeys

  • Club-to-Club Journeys
    • Journey Documents and Forms
    • What is a Club-to-Club Journey?
    • Where can I find the forms for the 2026 Journey Assignment Process?
    • EES and ETIAS: New regulations for travel to Europe
    • How much are 2025 Journey fees?
    • Where can I find a list of all Journeys?
    • What is FFI’s cancellation policy for journey participation?
    • What happens if I need to cancel my participation in a journey?
    • What is an Ambassador Coordinator?
    • Communicating between Ambassador and Host Coordinators – what to keep in mind
    • Helpful Hints for Host Coordinators
    • Where can I find the Journey Coordinator Checklists for planning a Journey?
    • Where can I find the Health and Mobility checklist?
    • Where can I find an Ambassador Application and Agreement Form?
    • How does the Google form Ambassador Application work?
    • Is there a Home Host Application and Agreement form available for download?
    • Where can I find the Ambassador and Host Matching form?
    • What is the host club program fee or host fee?
    • Is there a recommended host fee?
    • What is the Fill-the-Seat policy?
    • Why is it important to fill a journey?
    • How can I advertise my journey with empty seats to fill it with ambassadors from other clubs?
    • What’s the Ambassador Coordinator discount?
    • What’s the Ambassador Coordinator’s earned seat?
    • What are the recruitment deadlines and forms?
    • Is there an Ambassador Selection Guide or any type of guidance about selecting ambassadors for a Journey?
    • Be prepared for emergencies
    • Is there a medical form to collect medical information from ambassadors?
    • Are there hosting guidelines?
    • Is there a budget template I can use for planning an inbound Journey?
    • What is a Journey committee?
    • Is FFI able to assist with travel/entry visa applications?
    • Which staff member is responsible for our Journey?
    • Can FFI assist with flight bookings for our journey?
    • Is there an evaluation form for sending feedback after I’ve hosted or traveled?
    • Is there an incident report form to complete if something happens during a Journey?
    • Can I get an FFI fee refund any time?
    • How can I get an FFI fee refund if an ambassador needs to cancel a journey?
    • What if FFI cancels a Journey?
    • What if we need to cancel our club’s journey?
    • Can club members join a journey if they are not signed up on myFF?
    • Can non-members join a Journey?
    • How does the matching process work?
  • Independent Journeys
    • Are there member-to-member journeys for individuals rather than groups?
    • Independent Journey Guidelines
    • Where can I find Independent Journeys on offer?
    • How do I apply to go on an Independent Journey as an Ambassador?
    • Host Application for Independent Journeys
    • Where is the evaluation form for Independent Journeys?
    • Do I have to belong to a local club in order to participate in journeys?
    • EES and ETIAS: New regulations for travel to Europe
    • Is FFI able to assist with travel/entry visa applications?
    • Is there a medical form to collect medical information from ambassadors?
  • Journey Matching
    • Journey Matching – FAQs
    • What does the journey planning process look like at FFI?
    • How does the matching process work?
    • How do we request an outbound journey?
    • How do we request an inbound journey?
    • Why was my club not assigned an outbound journey?
    • Why was my club not assigned an inbound journey to host?
    • My club arranged a reciprocal journey but we were given one or two different host clubs than the original, did you mix up our request?
    • We were joined with another club for our outbound journey, why was that?
    • We only received one hosting assignment but we requested two, can you assign us another host club?
    • What are our other options for 2025?
  • Open World
    • What is the Open World Program?
    • Can any club host an Open World Program?
    • What to consider when hosting an Open World Journey
    • Where do we send our COIL Open World proposal form?
    • Are we guaranteed to host an Open World Program if we apply for it?
    • How long in advance do we need to apply to be selected to host an Open World Program?
    • How many Open World Programs does FFI typically host per year?
  • Special Journeys
    • EES and ETIAS: New regulations for travel to Europe
    • What is a Special Journey?
    • Where can I find Special Journeys on offer?
    • How do I apply for a Special Journey?
    • Are there guidelines for leading an Outbound Special Journey?
    • Is there a medical form to collect medical information from ambassadors?
    • Where can I get information about the 2025 cruise program: Festival On The Mekong
    • Why are Special Journeys such an inspirational experience?
  • Festival at Sea
    • Where can I get information about the 2025 cruise program: Festival On The Mekong
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Members

  • Member Opportunities
    • How to become a Friendship Force Member
    • Can I become an FF member without a local FF Club?
    • What is my status as a member without a local club?
    • Where can I find journeys that still have empty seats?
    • Why should I sign up to receive WhatsApp messages from FFI?
    • What was the FFI Pen Pal Program?
    • Can I still get matched with a Pen Pal?
  • Good to know
    • EES and ETIAS: New regulations for travel to Europe
    • When was the last membership fee increase?
    • What is the mailing address for FFI?
    • Where can I find training opportunities for club members or club leadership?
    • What is my Member ID number for?
    • Where can I find my member ID/ number?
    • Where can I find the FFI Handbook?
    • Why can’t I find member resources on the new website?
    • Where is the Journey Catalog?
    • Why can’t I access journeys via a journey link?
    • Do I have to belong to a local club in order to participate in journeys?
    • Why was my account suspended?
    • How can I order a Friendship Force name badge?
    • Can I order business cards via FFI?
    • What if a local club member has paid membership dues to FFI individually?
    • Is FFI able to assist with travel/entry visa applications?
    • How can I sign up for the Friendship Force Newsletter?
    • Where can I find newsletters and other emailed communications?
    • Do you need assistance with technical matters?
    • What if we need to cancel our club’s journey?
    • Can I get an FFI fee refund any time?
    • Is there a journey discount for youth ambassadors?
    • Can I order FFI Merchandise?
  • Social Media
    • How can I follow Friendship Force on Facebook?
    • How can I follow Friendship Force on Instagram?
    • What’s WhatsApp?
    • WhatsApp: important features
    • How to create a WhatsApp account
    • How do I receive WhatsApp messages from FFI in Spanish?
    • How do I receive WhatsApp messages from FFI in Portuguese?
    • How to download WhatsApp to your smartphone
    • Do I have to pay to download and use WhatsApp?
    • Does WhatsApp require an internet connection?
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my FF

  • Account Creation
    • What is myFF?
    • Why do I need a myFF account?
    • How do I create my myFF account?
    • Why is my account application still pending?
    • Why was my account rejected?
    • Where can I find the myFF Terms and Conditions and Friendship Force Code of Conduct?
    • Why do I need a unique email address?
    • Do you need assistance with technical matters?
  • Club Administrator
    • How do I update a club role when the person is no longer on the board?
    • What is a Club Admin?
    • How do I assign or change a Club Admin for the club?
    • How do I create and edit our club’s profile page on myFF?
    • How do I update my club’s leadership in myFF?
    • How do I complete the Club Leadership section on our myFF club profile page?
    • New member request – what do I do?
    • How do I approve or reject a member’s request to be affiliated with our club on myFF?
    • Suspend or reject a member account – what’s the difference?
    • A club member requested approval on myFF. Why don’t I see this member in the membership list?
    • Can I add a member to our membership list on myFF?
    • Adding a new member failed. Why and what should I do?
    • How do I delete a member from our club membership list?
    • How do I create an event for our club’s calendar?
    • How do I notify FFI of newly elected club officers?
    • How can I download my club’s membership list on myFF?
  • Clubs & Groups
    • How do I update a club role when the person is no longer on the board?
    • Where can I find other clubs’ profiles?
    • Why is it so important to complete your club profile page on myFF?
    • Why don’t I see any information on a club’s profile page?
    • What if I am a member of more than one club?
    • Why was my account suspended?
    • How do I join an Interest Group?
  • Home Page
    • What is on the HOME page in myFF?
    • Where is the Journey Catalog?
    • Why can’t I access journeys via a journey link?
    • How can I suggest a topic or author a post for myFF?
  • Logging In
    • Do I need to log in every time I visit my.friendshipforce.org?
    • I’ve forgotten my password. What do I do?
    • I can’t log in – “reset password token invalid”. What do I do?
  • My Profile
    • How do I edit my profile?
    • Who can see my contact information?
    • Where do I update my contact information?
    • How do I add or change my profile photo?
    • How do I print my Friendship Force International membership card?
    • How do I change my communication preferences?
  • User Experience
    • Why can’t I access journeys via a journey link?
    • I can’t log in – “reset password token invalid”. What do I do?
    • How do I change my password?
    • Where can I find my member ID/ number?
    • How can I view the site in my language?
    • Why isn’t my language available?
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Payments

  • Journey Payments
    • Does the host club or the ambassador club pay the nightly fee to FFI?
    • How much are 2025 Journey fees?
    • When are Journey fees due?
    • How do I pay for my Journey?
    • How do I calculate how much is due to FFI for a Journey?
    • What’s an eCheck?
    • What is the mailing address for FFI?
    • How do we pay the host fee for our Journey?
  • Membership Dues
    • How much are FFI Membership Fees?
    • When are the FFI Membership Dues due?
    • How do I pay my FFI Membership Dues?
    • When was the last membership fee increase?
    • What if a local club member has paid membership dues to FFI individually?
  • Planned Giving
    • How do I make a donation to Friendship Force?
    • How do I become a monthly donor?
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Virtual Experiences

  • Which types of Virtual Experiences are there?
  • Where can I see a list of upcoming Virtual Experiences?
  • How do I register for a Virtual Experience?
  • Where can I find recordings of past Virtual Experiences?
  • Are all Virtual Experiences recorded?
  • Do I have to pay for Virtual Experiences?
  • What are the technical requirements for Virtual Experiences?
  • How do I find the correct starting time for my time zone?
  • Best practices for attending a Virtual Experience
  • Does FFI offer Virtual Experiences in multiple languages?
  • I have an idea for a Virtual Experience. How do I proceed?
  • How are books chosen for the FFI Book Club?
  • How can I suggest books for future book club events?
  • Do I need to sign up for every FFI Book Club event?
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Conferences

  • Where can I find the presentations from the 2024 North American Conference?
  • How often do Friendship Force world conferences take place?

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